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After sale

In order to ensure the good operation of the system, our company will provide good technical support and after-sales service in strict accordance with the "Product Quality Law" and relevant quality documents. "Sincere to serve the society, dedicated to meet the customer" is the purpose of our work, "scientific and technological innovation, excellence, customer care, continuous improvement" is the quality policy of the enterprise, in order to implement the concept of "customer focus" in action, our company makes the following commitments to product after-sales service:

The scope of after-sales service

The equipment and software provided by our company are within the scope of our service. Upon completion of the project, technical documents and drawings of all equipment will be provided to the user, including equipment configuration drawings, equipment control schematic drawings, layout drawings, installation drawings, etc. Prepare and provide technical specifications of the system (detailing the principle, design, implementation methods and main technical problems of the system); Provide equipment qualification certificate, test report; Provide operation manual and maintenance manual, system instruction manual (provide users as a guide to system operation), all documents are in Chinese version.

After-sales service mainly includes

1.Maintenance: After the expiration of the 24-month warranty (5 years), our company will continue to provide the necessary maintenance or spare parts services at a discount.

2.Replacement: During the warranty period, our company will replace modules, components and other equipment according to the actual situation.

3.Discount to provide the necessary spare parts.

4.Provide other services as required by the contract.

5.The warranty and maintenance department will keep records and keep them properly as user files.

6.Provide technical advice to help users master routine maintenance methods, eliminate common problems in daily use and minor faults caused by use or operation, so as to extend the service life of the equipment.

7.Analyze and handle faults in a timely manner based on the fault report provided by users.

Troubleshooting response time

1.Telephone assistance service: Our company will open a 24-hour hotline service to provide technical support services. The telephone assistance method is provided by our company to users by telephone to solve any problem in terms of products, which can quickly and effectively solve various problems encountered in the use of various products. Response speed: such as receiving user notification (phone, fax, email, etc.), our company guarantees to respond within 2 hours and do telephone guidance.
2.On-site support services: For various technical problems that can not be solved by telephone, our company will assign technical engineers to the scene to solve the problem for the user, our company guarantees that the after-sales service point within 24 hours of technical personnel rushed to the scene to solve the problem, 24 hours to resume normal work.

After-sales service warranty period

Our company for the sale of factory products, the warranty period is 24 months from the date of system performance acceptance and put into operation.

Within the warranty period

A.During the warranty period, our company will be free to repair due to design, manufacturing, installation of quality problems of the product, such as greater quality problems can be extended warranty period.
B.During the normal operation of the equipment, our company will conduct a follow-up survey on the supplied equipment and visit users regularly.
C.During the warranty period, it is naturally damaged during use, and our company is responsible for free maintenance; It is abnormal use damage and shall be handled by both parties through consultation after finding out the cause.

After the warranty period

A.After the warranty period, our company still provides perfect after-sales service, responsible for product maintenance, and promise that after the project acceptance operation, after receiving the user's maintenance notice, our company will assign technical engineers to rush to the scene within 24 hours to carry out service and repair in place, so that the entire system can continue to operate.
B.After the warranty period, our company will provide users with spare parts, wearing parts, special tools, etc. at preferential market prices for a lifetime, and provide the services required by users.
C.After the warranty period, our company provides the following services for life: technical consultation, technical training, establishing user files according to the repair records, replying to the repair response comments, timely on-site maintenance and repair services, regular visits to users, etc.
D.After the warranty period, we guarantee that there will be enough maintenance spare parts and technical support within 10 years.

After-sales service guarantee measures

Our company has a full-time service department: engineering and technical service center, which is specifically responsible for the technical service of equipment. Our company has a technical service hotline 24 hours open, fax phone 24 hours open, you can also leave a message through the website, all technical service personnel mobile phone 24 hours open, ready to call.

After-sales service hotline：

0519-81095065

Technical hotline:

0519-83182211

Fax:

0519-83182218

Our company has established a nationwide dealer service network, which can provide timely technical support and after-sales service to users all over the country to meet the needs of user projects.

Content and measures of technical services

1.During the warranty period, timely maintenance and parts replacement of the equipment to be repaired due to failure will never affect the normal operation of the entire system.
2.During the warranty period, the user's maintenance requirements are quickly and immediately responded to, and rushed to the scene within 24 hours, quickly troubleshooting, to ensure that the system is smooth.
3.For the goods to provide a 10-year technical support guarantee, and free of charge to provide relevant consultation. In addition to providing all software and hardware of the system, if the system software version is upgraded in the future, it will be provided for free.
4.After the warranty period, the required parts and spare parts are provided for a long time at a discount.
5.Train a group of skilled system maintenance management personnel and technical maintenance personnel for users, so that skilled management of equipment, rapid troubleshooting, effective equipment maintenance. Provide them with effective technical advisory services until they can operate independently.
6.Before the completion and acceptance, the installation, trial operation, testing and official opening of the supplied goods are completed on time and in good quality, creating conditions for the smooth completion of the entire system.